Contact Saltpeak Customer Support
How to reach us and what to include so your message gets answered quickly.
Need a hand with an order or a question about the product? Email our customer support team at support@saltpeaak.com. We read every message and reply as soon as we can, usually within the next business days that follow.
What you can contact us about
Orders
Questions about placing an order, choosing between the 2, 3 and 6 bottle packs, or finding your confirmation details.
Shipping
Questions about delivery. The 3 and 6 bottle packs include free US shipping, and shipping on the 2 bottle pack is added at checkout.
60-day guarantee
Every pack is covered by a 60-day money-back guarantee. Contact customer support to start a request. Refunds are issued after approval, and timing depends on your card or bank.
Label questions
The complete supplement facts panel is printed on the bottle label. Reach out if you need help finding a detail about directions or the bottle itself.
What to include in your message
- The email address used for your order.
- Your order number, if you have it.
- The pack you chose: 2, 3 or 6 bottles.
- A short description of your question so the right person can reply.
Support for every pack
Whether you chose the 2 bottle pack at $158, the 3 bottle pack at $207 or the 6 bottle pack at $294, the same team is here to help. Your 60-day guarantee applies to every pack, and the same email address handles every kind of question, so there is no need to look for a different contact. If your message is about an order, mention the pack size so we can find the details quickly and give you a useful answer the first time.
Support for every pack
Whether you chose the 2 bottle pack at $158, the 3 bottle pack at $207 or the 6 bottle pack at $294, the same team is here to help. Your 60-day guarantee applies to every pack, and the same email address handles every kind of question, so there is no need to look for a different contact. If your message is about an order, mention the pack size so we can find the details quickly and give you a useful answer the first time.
Support for every pack
Whether you chose the 2 bottle pack at $158, the 3 bottle pack at $207 or the 6 bottle pack at $294, the same team is here to help. Your 60-day guarantee applies to every pack, and the same email address handles every kind of question, so there is no need to look for a different contact. If your message is about an order, mention the pack size so we can find the details quickly and give you a useful answer the first time.
Response times
We aim to answer every email promptly. Messages sent over a weekend or holiday are answered once the team is back. If you do not see a reply, please check your spam folder and make sure support@saltpeaak.com is on your approved senders list.
Before you write
Many answers are already on the site. The Packs & Pricing page lists every price, the How It Works page covers the daily routine, and the Saltpeak Quick Answers post collects common questions in one place. Ready to order? The official order page is below.
Frequently Asked Questions
How do I start a 60-day guarantee request?
Email customer support at support@saltpeaak.com and include the email address used for your order, your order number if you have it, and the pack you chose. Every pack is covered by the 60-day money-back guarantee. Refunds are issued after approval, and how quickly the money appears depends on your card or bank. The full terms are shown at checkout, so you can review them there at any time. Our team will reply with the next steps once your message arrives, so please keep your order confirmation handy when you write.
What should I include when I email support?
A short, clear message helps us reply faster. Include the email address you used at checkout, your order number if you have it, and which pack you chose: 2, 3 or 6 bottles. Then describe your question in a sentence or two, whether it concerns an order, shipping, the 60-day guarantee or the bottle label. Send it to support@saltpeaak.com. We read every message and respond as soon as we can, and weekend or holiday messages are answered when the team returns.